Terms & Conditions: Workshops, Events & Purchases

Effective Date: August 23, 2026

These Terms & Conditions apply to purchases, workshop registrations, event tickets, private bookings, artwork, and physical products offered by Hightower Art House and Jessica Hightower Art LLC. By completing a purchase or booking, you agree to the following terms.

Workshop and Event Registrations

Workshop registrations, event tickets, and private booking payments are nonrefundable. Because space is limited and supplies may be purchased or prepared specifically for each participant, refunds will not be issued for:

• Schedule conflicts

• Illness or emergencies

• Late arrivals

• Failure to attend

• Failure to submit required information or reference photographs

• Changes in personal plans

You may transfer your registration to another person by contacting us before the scheduled event.

Rescheduling

When permitted for the selected workshop, one reschedule may be requested with at least 48 hours’ notice. Rescheduling is subject to availability and must be used for another eligible workshop of equal or lesser value.

Requests made less than 48 hours before the event, late arrivals, and no-shows are not eligible for rescheduling or credit. Any difference in price for a higher-priced workshop must be paid before the new reservation is confirmed.

Private events, specialty events, guest-artist events, and limited-capacity events may have separate rescheduling terms stated in their listings.

Payment Plans for Tickets Over $100

An individual ticket, workshop, or private booking priced over $100 may be paid in two installments:

1. A nonrefundable first payment of 50% is required to reserve the booking.

2. The remaining balance is due no later than seven calendar days before the scheduled event.

All installment payments are nonrefundable. If the remaining balance is not received by the due date, the reservation may be canceled and the first payment will not be returned or transferred.

Bookings made within seven days of the event require full payment at the time of booking.

Cancellations by Hightower Art House

Hightower Art House reserves the right to cancel or reschedule a workshop or event because of low enrollment, instructor illness, severe weather, building issues, safety concerns, or other circumstances beyond our reasonable control.

If Hightower Art House cancels an event, participants may choose between:

• A full refund of the amount paid; or

• Transfer of the payment to a future eligible workshop or event.

We are not responsible for travel costs, lodging, childcare, lost wages, or other expenses connected to a canceled or rescheduled event.

Workshop Participation

Participants should arrive at the time listed in their confirmation email. Late arrivals may receive a shortened experience and may not be admitted if entering late would significantly disrupt the class.

Participants must follow reasonable instructions concerning materials, equipment, and studio safety. Hightower Art House may remove anyone engaging in unsafe, threatening, destructive, or seriously disruptive behavior. Removal for misconduct does not qualify for a refund or credit.

A parent or legal guardian must complete the registration for a minor and is responsible for confirming that the workshop is appropriate for the participant’s age.

Personal belongings should be kept with you. Hightower Art House is not responsible for lost, stolen, or damaged personal property to the fullest extent permitted by law.

Reference Photographs and Submitted Materials

When submitting a photograph or other material for a workshop, commission, or custom product, you confirm that you own the image or have permission to use it for that purpose.

Submission of a photograph does not guarantee that it will be suitable for the selected project. We may contact you to request a clearer or more appropriate image. Failure to provide an acceptable image by the requested deadline may affect your ability to participate and does not qualify for a refund.

Physical Products and Artwork

Unless otherwise stated in the product listing, all sales of original artwork, prints, made-to-order merchandise, customized items, and other physical products are final.

We do not accept returns or issue refunds for:

• Buyer’s remorse or changed preferences

• Incorrect sizes or options selected by the customer

• Minor differences in color between a screen and the physical product

• Natural or handmade variations

• Incorrect shipping information supplied by the customer

• Custom, commissioned, personalized, or made-to-order products

Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us within seven calendar days of delivery. Please include:

• Your name and order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging if the item was damaged during shipping

After reviewing the claim, we may provide a replacement, repair, store credit, or refund, depending on the circumstances. Please do not discard the item or its packaging until we have reviewed your claim.

Normal variations in handmade artwork, print color, texture, brushwork, framing, or screen appearance are not considered defects.

Shipping and Delivery

Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address are the customer’s responsibility.

Shipping and delivery dates are estimates unless expressly guaranteed. Once an order has been accepted by the shipping carrier, delays caused by the carrier, weather, or other circumstances may be outside our control.

If we cannot ship an order within the time stated—or within the time otherwise required by law—we will contact you with the option to agree to the delay or cancel the unshipped order for a full refund.

Please contact us promptly if tracking shows that an order was delivered but you cannot locate it, or if an order appears to have been lost in transit.

Local Pickup

Customers selecting local pickup will be notified when their order is ready. Please wait for the pickup notification before visiting Hightower Art House.

Bring your order confirmation or valid identification when collecting your purchase. If another person will be collecting the order, contact us in advance with that person’s name.

Original Artwork and Copyright

Purchasing an original artwork, print, or other art product transfers ownership of the physical item only. Copyright and reproduction rights remain with Jessica Hightower unless a separate written licensing agreement states otherwise.

Artwork may not be copied, reproduced, commercially displayed, altered for resale, used in merchandise, or used for advertising or promotional purposes without written permission.

Pricing and Order Errors

We make reasonable efforts to provide accurate prices, descriptions, dates, and availability. We reserve the right to correct errors and cancel an order that cannot be fulfilled as listed. If we cancel an order because of an error or lack of availability, the customer will receive a refund of the amount paid for the canceled item or service.

Photography and Video

Photographs or videos may be taken during workshops and events for documentation and promotional purposes. Participants who do not wish to appear in photographs or videos should notify a staff member upon arrival. We will make reasonable efforts to honor that request.

Email Communications

When you make a purchase or register for a workshop or event, Hightower Art House may send you transactional emails related to your order or reservation. These communications may include confirmations, reminders, parking information, schedule changes, product updates, and other information necessary to fulfill your purchase or booking.

Promotional emails about upcoming workshops, events, products, and special offers will only be sent when you have chosen to join our email list. You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Unsubscribing from marketing emails will not prevent you from receiving necessary communications concerning an existing order, reservation, or event.

SMS Messaging Terms

By opting in to receive SMS messages from Hightower Art House, you agree to receive text messages related to your class registrations and occasional promotional messages.

Message types: Messages may include booking confirmations, class reminders, schedule or location updates, cancellations, parking information, and occasional announcements about upcoming classes or available seats.

Message frequency: Message frequency varies depending on your bookings and preferences but will typically not exceed four messages per month.

Fees: Message and data rates may apply according to your mobile carrier and service plan. Hightower Art House does not charge a separate fee for SMS messages.

Opting out: You may opt out at any time by replying STOP to any message. After opting out, you may receive one final message confirming your request. You will no longer receive SMS messages unless you enroll again.

Help: Reply HELP for assistance or contact Hightower Art House at 269-999-7111.

Consent and guidelines: Consent to receive promotional SMS messages is not required to make a purchase or book a class. You must provide a valid mobile number that you own or are authorized to use. Message delivery may be affected by your carrier or network and is not guaranteed. Hightower Art House will not sell or share your mobile number or SMS consent with third parties for their own marketing purposes.

Updates to These Terms

These Terms & Conditions may be updated periodically. The terms in effect at the time of purchase or booking will apply to that transaction.

Contact

Questions about a purchase, booking, or these Terms & Conditions may be submitted through the contact information provided on the Hightower Art House website.

Hightower Art House
Operated by Jessica Hightower Art LLC
155 W. Main Street
Benton Harbor, Michigan

Phone 269-999-7111